five55 Privacy Policy

This page describes what we collect when you use five55 and how we keep that data protected. We at five55 handle your personal information—email, identity documents, payment details, and account activity—under strict security protocols and legal obligations that apply across our platform.

Our commitment is simple: we collect only the data we need to verify your identity, process your deposits and withdrawals, and comply with local regulations in the jurisdictions where we operate. We do not sell your data to third parties, and we do not use it for purposes beyond what you authorize when you open your account.

The following sections outline our data collection practices, how we use your information, your rights, and how to contact us if you have concerns.

Data We Collect on five55

We collect personal data in three categories: identity information, account activity, and payment details. When you register on five55, we require your email address, full name, date of birth, and residential address. These details are used to verify your identity and comply with anti-money-laundering (AML) regulations that apply across all jurisdictions where five55 operates.

During account verification, we ask you to upload government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). We store these documents securely and use them only for KYC (Know Your Customer) verification. We do not store images longer than necessary for compliance; once your account is verified, identity documents are archived in encrypted form and are not accessed unless required by law enforcement or regulatory authorities.

Your account activity is logged automatically: entries placed, deposits and withdrawals, login times, and IP addresses. We collect this data to detect fraud, investigate disputes, and calculate your loyalty tier and cashback eligibility. Payment information—card details, bank account numbers, or digital wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet)—is collected and encrypted for processing. We do not store payment card details in plain text; our payment processors (licensed banks and payment gateways) handle this encryption.

How We Use Your Data

We use your data to deliver five55 services: process your deposits, settle your entries, calculate cashback and tier rewards, and send you account notifications. Your email receives alerts about login attempts from new devices, withdrawal requests awaiting confirmation, and promotional offers tied to your loyalty tier. You can adjust email preferences in your account settings; to opt out of all promotional emails, use the "Unsubscribe" link at the bottom of any marketing message.

We also use your data to comply with legal obligations. Indonesian authorities, banking regulators, and international financial-crimes agencies (FATF / AMLC) may request user data during investigations. We will comply with lawful requests from these bodies. We may also share data with our payment processors, identity-verification partners, and fraud-detection services—all of which are contractually bound to protect your information and use it only for the purposes we specify.

Your data security is our responsibility. We use industry-standard encryption, secure servers, and regular security audits to protect your information from unauthorized access.

five55 Privacy Team

Third-Party Data Processors

We work with external service providers to deliver five55 services. Payment processors (licensed banks and digital wallet operators in Jakarta, Surabaya, Bandung, Medan, and Semarang) handle your deposits and withdrawals. Identity-verification vendors validate your government ID using automated systems and manual review. Fraud-detection services analyze your account activity to flag suspicious patterns.

All third parties sign data-processing agreements that require them to protect your information, limit its use to the services we contract, and comply with data-protection laws. We do not share your data with marketers, advertisers, or any parties outside our operational and legal requirements. If you withdraw from five55, we retain your data only as long as required by law (typically 5–7 years for financial records) and then delete it securely.

Cookies and Tracking Technologies

We use cookies—small files stored on your device—to remember your login session, language preference, and account settings. Essential cookies are required for five55 to function; optional cookies track site usage (e.g., which games you view most often) to improve your experience. You can disable optional cookies in your browser settings without losing access to five55, though some features may be slower.

We do not use cookies to track you across other websites or share cookie data with third-party advertisers. Our cookies expire after a set period (typically 30 days if you do not log in) and contain no personally identifiable information beyond your account ID.

KYC (Know Your Customer): The verification process by which we confirm your identity using government ID and proof of address.
AML (Anti-Money Laundering): Regulatory requirements we follow to prevent financial crimes; we report suspicious activity to local authorities.
Data retention: We keep your account and transaction records for 5–7 years after closure, as required by law, then delete them securely.
Encryption: We protect your data using industry-standard encryption (TLS / SSL) both in transit and at rest on our servers.

Your Rights and Data Access

You have the right to request a copy of all personal data we hold about you on five55. To exercise this right, contact our support team via the help section in your account dashboard with the subject line "Data Access Request." We will compile your data and provide it in a machine-readable format within 30 days. You may also request corrections to inaccurate data or deletion of your account and associated records, subject to any legal retention obligations.

If you believe we have misused your data or violated your privacy rights, you may lodge a complaint with the Indonesian Data Protection Authority or your local data-protection regulator. We encourage you to contact us first so we can address your concern directly. Our support team is available to investigate privacy complaints and provide remedies where appropriate.

Security and Account Protection

We protect your account using two-factor authentication (2FA), which requires a code sent to your phone number before you can log in from a new device. We strongly recommend enabling 2FA in your account settings. Your password should be unique and not shared with anyone; we will never ask for your password via email or support chat.

Our servers use industry-standard encryption and are subject to regular security audits. We maintain a responsible-disclosure program: if you discover a security vulnerability on five55, contact our security team at the email provided in your account help section rather than publicly disclosing it. We reward security researchers who report vulnerabilities responsibly and keep the five55 platform safe for all users.

Contact five55

If you have questions about our privacy practices, want to request your data, or wish to report a concern, contact our support team via the help section in your account dashboard. You may also reach our Data Protection Officer by sending an email to the address listed in your account settings. We aim to respond to privacy inquiries within 7–10 business days.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on five55. Your continued use of the platform constitutes acceptance of the updated policy. If you do not agree with any changes, you may close your account and request deletion of your data, subject to legal retention obligations.